Complaints
Complaints
At Ecowipes, we care about the quality and safety of every product. We treat complaints and feedback as valuable guidance that helps us continuously improve. If you have any concerns about our products, please let us know — we will carefully analyze each report and clarify any doubts.
When to submit a complaint?
You can submit a complaint if the purchased product is defective or does not meet quality standards, in particular regarding:
- compliance with the description, type, quantity, quality, completeness, and functionality;
- suitability for the specific purpose for which it was purchased.
A product is also considered defective if:
- it is not suitable for typical use according to its intended purpose, applicable legal regulations, technical standards, or good practices;
- it has features, durability, or safety that do not meet expectations compared to other products in the same category.
How to submit a complaint?
To submit a complaint, simply send an email to: reklamacje@ecowipes.com.pl.
To help us process your complaint as quickly as possible, please include the following information in your email:
- E-mail topic: COMPLAINT*
- Date and place of purchase
- Product name*
- Details of the complaint (including the place and circumstances of the cause of the complaint)*
- Photo of the product showing the printed batch number*
- Company name / full name*
- Contact details for reply reception:
- E-mail adress*
- Phone number
* information necessary to process the complaint
The personal data controller is ECOWIPES sp. z o.o. with its registered office in Warsaw (ul. Nowogrodzka 47A, 00-695 Warsaw), which processes data for the purpose of receiving and considering complaints, as well as for the purpose of defending against claims. Further information on the principles of personal data processing, including your rights under the GDPR, is available at Privacy Policy.